Customer success stories, product demo, and explainer videos for eGain.

If knowledge management has great ROI, why do only 10% of companies invest in it? eGain CEO explains
21:52
If knowledge management has great ROI, why do only 10% of companies invest in it? eGain CEO explains
Why Customers Love eGain’s AI Knowledge Hub | Smarter Service Starts Here
1:46
Why Customers Love eGain’s AI Knowledge Hub | Smarter Service Starts Here
From Chaos to Clarity: Transforming Support with AI Knowledge Hub
2:00
From Chaos to Clarity: Transforming Support with AI Knowledge Hub
eGain AI Agent - Assurant Case Study
4:04
eGain AI Agent - Assurant Case Study
eGain AI Agent - Explainer Video
2:01
eGain AI Agent - Explainer Video
How Specialized Bicycles Transformed Customer Support with AI
3:14
How Specialized Bicycles Transformed Customer Support with AI
What is the eGain AI Agent-- Ashu Roy, CEO of eGain Corp
1:10
What is the eGain AI Agent-- Ashu Roy, CEO of eGain Corp
This AI Agent Fixed My Electricity Problem in Minutes! ⚡
2:24
This AI Agent Fixed My Electricity Problem in Minutes! ⚡
eGain AI Agent Demo
2:24
eGain AI Agent Demo
You Won’t Believe How This AI Agent Solves Customer Issues Instantly!
1:31
You Won’t Believe How This AI Agent Solves Customer Issues Instantly!
eGain Solve 24 Video Bite | Cathay Pacific
5:34
eGain Solve 24 Video Bite | Cathay Pacific
eGain Solve 24 Video Bite | APQC
5:32
eGain Solve 24 Video Bite | APQC
eGain Solve 24 Video Bite | Rogue Credit Union
6:21
eGain Solve 24 Video Bite | Rogue Credit Union
eGain Solve 24 Video Bite | Specialized Bicycles
5:30
eGain Solve 24 Video Bite | Specialized Bicycles
eGain Solve 24 Video Bite | RPM Living
5:19
eGain Solve 24 Video Bite | RPM Living
From Content Chaos to KM Culture: RPM Living’s $100K Knowledge Revolution
31:46
From Content Chaos to KM Culture: RPM Living’s $100K Knowledge Revolution
“Perfect Storm” to Perfect Support: Rogue CU’s Award-Winning Knowledge Transformation with eGain
20:58
“Perfect Storm” to Perfect Support: Rogue CU’s Award-Winning Knowledge Transformation with eGain
Inside Cathay Pacific’s AI-Powered Customer Service Revolution
29:59
Inside Cathay Pacific’s AI-Powered Customer Service Revolution
AI + Bikes? How Specialized Uses GPT to Power a Global Support Revolution
21:21
AI + Bikes? How Specialized Uses GPT to Power a Global Support Revolution
You Won’t Believe What AI Can Do in a Contact Center | GPT + Knowledge = Game Changer
40:14
You Won’t Believe What AI Can Do in a Contact Center | GPT + Knowledge = Game Changer
AI and Knowledge Management Trends | Lynda Braksiek, APQC
57:50
AI and Knowledge Management Trends | Lynda Braksiek, APQC
Webinar | The Best Use Cases for Generative AI in Customer Service
54:07
Webinar | The Best Use Cases for Generative AI in Customer Service
eGain AssistGPT for Agents
2:19
eGain AssistGPT for Agents
eGain AssistGPT for Authors
3:04
eGain AssistGPT for Authors
Knowledge Author & Manager Standard Demo
12:38
Knowledge Author & Manager Standard Demo
CXAX
10:50
CXAX
eGain CBR Health Insurance Selection
4:07
eGain CBR Health Insurance Selection
eGain Process Guidance + CBR Standard Demo (Insurance Scenario)
3:07
eGain Process Guidance + CBR Standard Demo (Insurance Scenario)
CBR Product Recommendation Standard Demo (Home Loan Scenario)
4:54
CBR Product Recommendation Standard Demo (Home Loan Scenario)
CBR Financial Assessment Enhanced Demo
5:34
CBR Financial Assessment Enhanced Demo