Welcome to Scorebuddy QA – the leading call centre QA software for smarter customer service quality assurance.

Trusted for over a decade by top global brands, our platform helps contact centres improve customer satisfaction, boost agent performance, and stay compliant.

With flexible, customisable QA scorecards, targeted feedback, and real-time insights, Scorebuddy simplifies agent performance management at scale.

Whether you're in support, sales, or compliance, our tools deliver measurable impact - fast.

Explore more:

🌐 Homepage: https://www.scorebuddyqa.com
🛠️ QA Software: https://www.scorebuddyqa.com/quality-assurance
📚 Resources: https://www.scorebuddyqa.com/resources
💡 Solutions: https://www.scorebuddyqa.com/solutions
🎥 Demos: https://www.scorebuddyqa.com/product-demos

Subscribe for expert customer service and contact center QA tips, success stories and product updates.

#CallCentreQA #CustomerServiceQA #AgentPerformance #QAScorecards #CustomerExperience #ContactCentreTools

Integrating AI and Human Expertise in Customer Service: Balancing Automation with Empathy
57:21
Integrating AI and Human Expertise in Customer Service: Balancing Automation with Empathy
Top Tip Tuesday: How To Build A Report 3
2:50
Top Tip Tuesday: How To Build A Report 3
Top Tip Tuesday: How To Build A Report 2
4:05
Top Tip Tuesday: How To Build A Report 2
Top Tip Tuesday: How To Build A Report 1
4:22
Top Tip Tuesday: How To Build A Report 1
Top Tip Tuesday: Layers
3:09
Top Tip Tuesday: Layers
Top Tip Tuesday: Export To Excel Pdf And Subscribe To Dossier
3:27
Top Tip Tuesday: Export To Excel Pdf And Subscribe To Dossier
Top Tip Tuesday: Formatting
2:17
Top Tip Tuesday: Formatting
Top Tip Tuesday: Adding Company Logo
1:56
Top Tip Tuesday: Adding Company Logo
Top Tip Tuesday: Drilldowns
2:00
Top Tip Tuesday: Drilldowns
Top Tip Tuesday: Datasets
3:55
Top Tip Tuesday: Datasets
Top Tip Tuesday: Coaching Insights
1:26
Top Tip Tuesday: Coaching Insights
Inside Scorebuddy: Company Culture That Empowers and Inspires
0:15
Inside Scorebuddy: Company Culture That Empowers and Inspires
What It’s Like to Work at Scorebuddy: Culture, Growth & Team Insights
0:09
What It’s Like to Work at Scorebuddy: Culture, Growth & Team Insights
What It’s Like to Work at Scorebuddy: Gavin Shares His Experience
0:10
What It’s Like to Work at Scorebuddy: Gavin Shares His Experience
Working at Scorebuddy: Ritika Shares Her Experience as an NLP Engineer
0:09
Working at Scorebuddy: Ritika Shares Her Experience as an NLP Engineer
What It’s Like to Work at Scorebuddy: David on Culture & Team Support
0:10
What It’s Like to Work at Scorebuddy: David on Culture & Team Support
Continuous Learning: Strategies for Upskilling Your Contact Center Agents
56:50
Continuous Learning: Strategies for Upskilling Your Contact Center Agents
AI-Powered QA Automation for Energy & Utilities: Boost CX, Efficiency & Compliance
1:33
AI-Powered QA Automation for Energy & Utilities: Boost CX, Efficiency & Compliance
AI-Backed QA for Healthcare: Drive Engagement, Ensure Compliance, Meet Care Needs
1:26
AI-Backed QA for Healthcare: Drive Engagement, Ensure Compliance, Meet Care Needs
3 WOW Moments to Boost Contact Centre Coaching & Team Performance
54:56
3 WOW Moments to Boost Contact Centre Coaching & Team Performance
Maximizing ROI from Your Quality Assurance Investment
57:28
Maximizing ROI from Your Quality Assurance Investment
Top Tip Tuesday: Boost Agent Engagement with BI Reporting Insights
1:22
Top Tip Tuesday: Boost Agent Engagement with BI Reporting Insights
Top Tip Tuesday: How to Spot Compliance Risk with Scorebuddy BI
1:41
Top Tip Tuesday: How to Spot Compliance Risk with Scorebuddy BI
Ensure Regulatory Compliance and Protect Vulnerable Customers with AI-Powered QA
1:37
Ensure Regulatory Compliance and Protect Vulnerable Customers with AI-Powered QA
Top Tip Tuesday: Use Root Cause Analysis to Fix QA Issues Fast
2:21
Top Tip Tuesday: Use Root Cause Analysis to Fix QA Issues Fast
2025 QA & AI Predictions: What’s Next for Contact Center Excellence?
1:00:57
2025 QA & AI Predictions: What’s Next for Contact Center Excellence?
Top Tip Tuesday: Get Started with Scorebuddy BI for Better Insights
6:23
Top Tip Tuesday: Get Started with Scorebuddy BI for Better Insights
Scorebuddy Breakfast Briefing - Quality Defined: Navigating the New Era of Contact Centre Excellence
1:08:29
Scorebuddy Breakfast Briefing - Quality Defined: Navigating the New Era of Contact Centre Excellence
Drive Cost-Efficient QA & Consistent CX at Scale with AI-Powered Tools
1:22
Drive Cost-Efficient QA & Consistent CX at Scale with AI-Powered Tools
Reimagining CX: The Future of Quality Assurance in Modern Contact Centers
56:26
Reimagining CX: The Future of Quality Assurance in Modern Contact Centers