Life is too short to spend wasting time on manual tasks. As the Secretary of Simplification, my job is to facilitate and enable you to make life easier for staff in your organization, using ServiceNow.

I'm a technical trainer at ServiceNow, and have delivered hundreds of classes across five continents. I am certified to teach 14 ServiceNow courses and workshops and currently hold 9 mainline certifications. Originally from Australia, I worked in Europe for 20 years and am fluent in German and Swedish. I love enabling people to make their implementations a success.

Even before I started working for ServiceNow, I dreamt of a world that is more simple and easy, without the myriad of cumbersome, inefficient, and let's face it, frustrating tasks that burden day-to-day life. So now, using ServiceNow, I've appointed myself Secretary of Simplification and hope that you and your organizations will benefit from the NOW Platform.